Terms and Conditions of Use

Last Updated: June 23, 2026

Welcome to Kruusn Quilt Shop. These Terms and Conditions explain the rules, policies, and expectations for using our website, shopping with us, registering for classes or events, participating in promotions, and interacting with our shop online or in person.

By using our website, placing an order, signing up for our email list, registering for a class or retreat, entering a giveaway, or otherwise interacting with Kruusn Quilt Shop, you agree to these Terms and Conditions.

Please read them carefully.

1. Who We Are

Kruusn Quilt Shop
92772 Cape Arago Hwy
Coos Bay, Oregon 97420
Phone: 541-808-9972
Email: lindamason@kruusn.com
Website: www.kruusn.com

In these Terms, “Kruusn Quilt Shop,” “we,” “us,” and “our” refer to Kruusn Quilt Shop. “You” and “your” refer to customers, website visitors, class attendees, retreat guests, email subscribers, and anyone who uses our products, services, website, or related materials.

2. Website Use

Our website is provided for shopping, learning about our products and services, registering for classes and events, signing up for emails, and staying connected with Kruusn Quilt Shop.

You agree not to use our website for any unlawful, harmful, fraudulent, or disruptive purpose. You may not attempt to interfere with website security, copy website content without permission, misuse account information, or place orders using false or misleading information.

We make reasonable efforts to keep our website accurate, secure, and available. However, we cannot guarantee that the website will always be error-free, uninterrupted, or free from technical issues.

3. Age Requirement

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order, register for a paid class or event, or purchase services from Kruusn Quilt Shop.

4. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services after updates are posted means you agree to the revised Terms.

5. Products and Availability

We sell quilting fabric, sewing supplies, notions, kits, patterns, books, gifts, sewing machines, embroidery-related items, and other creative products.

Product availability may change quickly, especially during sales, shop hops, events, and promotions. Placing an item in your cart does not guarantee availability until checkout is completed and your order is confirmed.

We reserve the right to limit quantities, cancel orders, correct inventory errors, or refuse orders that appear to be placed for resale, fraud, misuse of promotions, or other improper purposes.

6. Fabric, Color, and Yardage

We do our best to describe and photograph fabric accurately. However, colors may vary depending on your device screen, lighting, photography, dye lots, and manufacturer images.

For best results, we recommend ordering enough fabric for your project at one time. We cannot guarantee exact dye lot matches on separate orders.

Please double-check yardage before placing your order. Once fabric has been cut, it is generally not returnable unless there was an error on our part or the item is defective.

7. Pricing and Payment

Prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time. We also reserve the right to correct pricing, inventory, or product description errors, even after an order has been placed. If an error affects your order, we will contact you with available options.

By placing an order, you authorize us or our payment processor to charge your selected payment method for the total amount shown at checkout, including applicable shipping, handling, and taxes where required.

We do not store full credit card numbers on our own systems. Payments are processed through third-party payment providers.

8. Taxes

Taxes, if applicable, will be calculated and charged as required by law based on the order, customer location, product type, and/or payment processor settings.

9. Shipping

We make reasonable efforts to process and ship orders promptly. Shipping times may vary based on order volume, holidays, weather, carrier delays, shop hop traffic, inventory checks, or other circumstances outside our control.

Shipping charges are shown at checkout or as stated in a promotion.

Once an order is given to the shipping carrier, delivery timing is controlled by the carrier. Kruusn Quilt Shop is not responsible for carrier delays, lost packages, incorrect addresses entered by the customer, or packages marked delivered by the carrier but not received.

If your order is delayed, damaged, missing, or incorrect, please contact us as soon as possible so we can help.

10. In-Store Pickup

If you choose in-store pickup, we will contact you or update your order when it is ready.

Pickup orders should be collected within a reasonable time. If an order is not picked up within 30 days and we have not heard from you, we may contact you to make arrangements. If we are unable to reach you, we may return items to inventory and issue store credit or another appropriate resolution at our discretion.

Please bring your order confirmation or identification when picking up your order.

11. Returns and Exchanges

We want you to be happy with your purchase. If something is not right, please contact us.

Returns or exchanges may be accepted on eligible items within 14 days of purchase or delivery, provided the item is unused, unopened, undamaged, odor-free, pet-hair-free, in original packaging, and in resaleable condition.

A receipt or proof of purchase may be required.

Items generally not eligible for return include:

• Cut fabric
• Kits containing cut fabric
• Books
• Patterns
• Digital downloads
• Sale, clearance, or final-sale items
• Special orders
• Preorders once ordered from the manufacturer or cut
• Opened notions or tools
• Opened software or digital products
• Gift certificates
• Class, event, or retreat fees except as stated in the applicable cancellation policy
• Sewing machines or large equipment, except as handled under manufacturer warranty or specific written agreement

Shipping charges are generally non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error or a defective item.

We reserve the right to refuse returns that do not meet these conditions.

12. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos if possible. We will work with you on a replacement, refund, store credit, or other appropriate solution.

13. Sale Items, Coupons, and Price Adjustments

Sale, clearance, special promotion, and final-sale items may not be eligible for return or exchange.

Coupons, discounts, Bonus Bucks, gift certificates, and promotional offers must be used according to the terms stated with the offer. Promotions may not be combined unless specifically stated.

We do not offer price adjustments after purchase unless we specifically state otherwise in writing.

Promotions may include exclusions, limits, expiration dates, minimum purchase requirements, or in-store/online-only restrictions.

14. Gift Certificates and Gift Cards

Purchased Kruusn Quilt Shop gift certificates and gift cards are redeemable for eligible merchandise and services at Kruusn Quilt Shop.

Gift certificates and gift cards are not redeemable for cash except where required by law. Lost, stolen, or damaged gift certificates may not be replaceable unless we can verify the original purchase and remaining balance.

Promotional certificates, giveaway certificates, Bonus Bucks, coupons, or discounted certificates may have separate terms, expiration dates, limitations, or exclusions as allowed by law.

15. Classes and Events

Class and event registration is handled on a first-paid, first-reserved basis unless otherwise stated.

Class fees reserve your spot and may or may not include supplies. Please review the class description and supply list carefully. Students are responsible for bringing required supplies unless the listing states otherwise.

Class Cancellation Policy

If you need to cancel, please contact us as soon as possible.

Unless a specific class listing states different terms:

• Cancellations made 7 or more days before class may be eligible for refund, transfer, or store credit.
• Cancellations made less than 7 days before class may not be refundable unless we are able to fill your seat.
• No-shows are not refundable.
• If Kruusn Quilt Shop cancels a class, we will offer a refund, transfer, or store credit.

We reserve the right to cancel or reschedule a class due to illness, instructor availability, weather, low enrollment, emergencies, or other circumstances.

16. Retreats and Lodging

Retreats, lodging, private groups, and overnight stays may have separate registration forms, invoices, cancellation policies, house rules, and guest agreements. Those specific terms will control when they apply.

Retreat guests are responsible for treating the shop, retreat space, tools, furniture, equipment, and property with care.

Guests may be responsible for damage, missing items, excessive cleaning, or misuse of the space.

Access to the shop outside regular business hours, if provided, is a privilege and must be used respectfully and according to shop rules.

Retreat pricing, meals, deposits, minimum nights, discounts, and cancellation terms may vary by booking and will be stated at the time of reservation or in retreat materials.

17. Sewing Machines, Equipment, and Manufacturer Warranties

Sewing machines and large equipment may be subject to manufacturer warranties, service policies, financing terms, and return limitations.

Warranty service, repairs, replacement parts, and technical support may be handled by the manufacturer, distributor, certified technician, or other third-party provider.

Kruusn Quilt Shop may help connect you with available support, but we are not responsible for manufacturer delays, warranty decisions, discontinued parts, third-party technician availability, or service outcomes outside our control.

18. Special Orders and Preorders

Special orders and preorders may require payment in full or a deposit.

Estimated arrival dates are estimates only and may change due to manufacturer delays, shipping delays, production issues, discontinued items, or circumstances outside our control.

If a preorder or special order becomes unavailable, we will contact you with available options, which may include substitution, store credit, refund, or cancellation.

Special orders and preorders may not be cancelable or refundable once ordered from the manufacturer, cut, customized, or otherwise committed.

19. Digital Products and Downloadable Materials

Digital patterns, downloads, files, PDFs, online materials, and other digital products are for personal use only unless otherwise stated.

Digital products may not be shared, copied, resold, uploaded, distributed, or reproduced without written permission.

Due to the nature of digital products, refunds are generally not available once a file has been delivered, downloaded, or accessed.

20. Patterns, Instructions, and Project Results

We may provide patterns, tutorials, tips, supply lists, kits, demonstrations, or project inspiration.

We do our best to provide accurate information, but quilting, sewing, embroidery, and crafting results may vary based on skill level, materials, tools, machines, measurements, cutting, sewing accuracy, and other factors.

You are responsible for reviewing instructions, measuring carefully, using tools safely, and determining whether a project is appropriate for your skill level.

21. Intellectual Property

All website content, shop-created graphics, photos, text, patterns, designs, class materials, downloads, logos, branding, product descriptions, videos, emails, and other original materials are owned by Kruusn Quilt Shop or used with permission.

You may not copy, reproduce, distribute, resell, modify, upload, publish, or use our intellectual property for commercial purposes without written permission.

You may use purchased patterns, kits, or materials according to the terms included with those products.

The Kruusn Quilt Shop name, logo, graphics, designs, and branding may not be used in a way that suggests endorsement, partnership, or ownership without our written permission.

22. Customer Photos, Reviews, and Shared Content

We love seeing what our quilting family creates.

If you tag Kruusn Quilt Shop, post in one of our groups, submit a photo, leave a review, comment on our social media, or otherwise share content with us, you give us permission to repost, share, display, or use that content in connection with our business, including on social media, email, website, and promotional materials, unless you clearly tell us not to.

You must own or have permission to share any photo, video, review, or content you submit.

We reserve the right to remove or decline content that is inappropriate, offensive, misleading, unlawful, spammy, or unrelated to our business.

23. Giveaways, Contests, and Promotions

From time to time, Kruusn Quilt Shop may offer giveaways, contests, drawings, door prizes, Bonus Bucks, special sales, or other promotions.

Each promotion may have its own rules, dates, eligibility requirements, entry methods, prize details, and restrictions.

Unless stated otherwise:

• No purchase is necessary to enter a giveaway.
• Prizes are not redeemable for cash.
• Winners may be required to respond within a stated time period.
• We may choose another winner if the original winner does not respond.
• We may use the winner’s first name, photo, or submitted content for promotional purposes, unless prohibited by law or requested otherwise.
• Promotions may be changed, extended, canceled, or corrected if needed.

Social media giveaways are not sponsored, endorsed, administered by, or associated with Facebook, Instagram, Meta, or other social platforms unless specifically stated.

24. Email Marketing and Communications

When you sign up for our email list, register for an event, enter a promotion, or place an order, we may contact you about your order, registration, account, class, event, promotion, or shop-related updates.

If you subscribe to marketing emails, we may send newsletters, product updates, promotions, class announcements, events, and other shop news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in an email or contacting us directly.

Your personal information is handled according to our Privacy Policy.

25. Privacy Policy

Our Privacy Policy explains how we collect, use, store, and protect customer information.

By using our website, placing an order, signing up for emails, registering for classes or retreats, or otherwise interacting with Kruusn Quilt Shop, you also agree to our Privacy Policy.

26. Third-Party Services and Links

Our website, emails, classes, or communications may include links to third-party websites, platforms, payment processors, shipping carriers, manufacturers, affiliate programs, social media platforms, or service providers.

We are not responsible for third-party websites, policies, products, services, delays, errors, content, or business practices.

Your use of third-party services may be subject to their own terms and privacy policies.

27. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.

Please notify us promptly if you believe your account has been accessed without permission.

28. Prohibited Uses

You agree not to:

• Use our website or services for unlawful purposes
• Submit false, misleading, or fraudulent information
• Interfere with website security or functionality
• Copy, scrape, or misuse website content
• Attempt to access accounts, systems, or data without permission
• Harass, threaten, abuse, or harm staff, customers, instructors, or other participants
• Post or submit unlawful, offensive, defamatory, hateful, spammy, or inappropriate content
• Use our products, classes, services, or materials in a way that violates these Terms

We reserve the right to refuse service, cancel orders, remove content, revoke access, or block users who violate these Terms.

29. Right to Refuse Service

We reserve the right to refuse service, cancel an order, decline a registration, remove a participant, or limit access to our website, shop, classes, events, retreats, or promotions when necessary to protect our business, staff, customers, property, safety, or legal rights.

30. Safety

Customers, students, retreat guests, and event participants are responsible for using tools, machines, irons, rotary cutters, scissors, needles, and other equipment safely.

Kruusn Quilt Shop is not responsible for injuries, damages, or losses caused by misuse of tools, equipment, materials, machines, or failure to follow instructions.

Children must be supervised by a responsible adult while in the shop, class space, retreat area, or event area.

31. Disclaimer of Warranties

Our website, products, services, classes, content, and materials are provided as available.

We make reasonable efforts to provide accurate, helpful, and reliable information, but we do not guarantee that all website content, product descriptions, inventory, class materials, project instructions, or third-party information will be complete, current, or error-free.

To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from use of our website, products, services, or materials.

Some products may include manufacturer warranties. Manufacturer warranties are provided by the manufacturer, not Kruusn Quilt Shop.

32. Limitation of Liability

To the fullest extent permitted by law, Kruusn Quilt Shop will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, lost business, project failure, delays, injuries, or damages arising from your use of our website, products, services, classes, events, retreats, or third-party services.

Our total liability for any claim related to a purchase will not exceed the amount you paid for the product or service giving rise to the claim, unless otherwise required by law.

33. Indemnification

You agree to defend, indemnify, and hold harmless Kruusn Quilt Shop, its owners, employees, instructors, contractors, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of our website, products, services, classes, materials, content, or violation of these Terms.

34. Force Majeure

We are not responsible for delays, cancellations, interruptions, or failure to perform caused by circumstances beyond our reasonable control, including weather, illness, emergencies, supply chain issues, carrier delays, manufacturer delays, power outages, internet outages, natural disasters, government actions, or other events outside our control.

35. Dispute Resolution

If a concern or dispute arises, please contact us first so we can try to resolve it in good faith.

If we cannot resolve the issue informally, you agree to make a reasonable effort to resolve the dispute through mediation or another appropriate alternative dispute resolution process before filing a lawsuit, unless prohibited by law.

36. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law principles.

Any legal action related to these Terms, our website, products, services, classes, events, or business will be handled in the appropriate courts located in Oregon, unless otherwise required by law.

37. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will remain in effect.

38. Entire Agreement

These Terms, together with our Privacy Policy and any specific policies listed for a product, class, event, retreat, promotion, or service, make up the entire agreement between you and Kruusn Quilt Shop regarding your use of our website, products, services, and related materials.